Services

Technical assistance

Technical assistance with quality customer needs analysis, data collection, bid and proposal support, project management.

Systems support

Systems support with site and system design documentation delivery, post cut support.

System configuration

System configuration using ALU software management tools, call center design and development, call center supervision software, and RSI ALU/Genesys installations. ALU 4645 (Octel) and AVST design and configuration.

Training

Training with documentation development, documentation delivery, standup instruction on most ALU voice products such as; Operator consoles, Reflex and IPTouch sets, Mobile IPTouch sets, Call Center Distrubution, Contact Center Supervisor, Visual Messenger, My Teamwork 4760 System Management,  and Genesys Thick/Thin Client Softphone.