A can do "anything technical" systems
training and support organization!


 

Alcatel Qualified Field Professional
Omni-PCX 4400

Call or e-mail today to receive a free quote!

Fill out support request form!

817-937-4072

e-mail: hendersonla@anitek.com

 

 

For comments and suggestions contact webmaster@anitek.com

 


 

Copyright 2002 AniTek. All rights reserved.

 

 

 

Services

    Technical Assistance 

  • Perform quality customer needs analysis
  • Requirements gathering 
  • Data Collection 
  • Assist with bids and proposal development
  • Cost, tasks, and schedule breakdowns
  • Project management assistance

    Systems Support

  • System design documents delivery
  • Site documentation delivery
  • Critical Post Cutover Support

System Configuration

  • 4730 and 4760 (Alcatel management tools)
  • Familiar with the OXO PM5
  • mgr UNIX based (Alcatel remote management tool)
  • Octel
  • Call Center Distribution (CCD)
  • Call Center Supervision (CCS)
  • Routing Service Interface (RSI) Alcatel/Genesys installation

 

    Training

  • Training document development
  • Training document delivery
  • Stand up instuction:
    • Operator consoles - 4049, 4059, and 4035 (console)
    • Reflex sets 4004, 4010, 4020, 4035, 4037 (IP Phone), Private Wireless Telephone (PWT)
    • CCD
    • CCS
    • Visual Messenger
    • 4760
    • Genesys Thick/Thin Client Softphone