New training materials New training materials developed for the Omni-Touch 81x8 Mobile IP Touch phones.read more
Call Center Do you realize that implementing a call center solution can greatly improve overall customer satisfaction.read more
Welcome to our site
Involved in the Telecommunications Industry in 1999 with experience working with the Alcatel-Lucent enterprise product suite since 2000. Participated in over 80 Alcatel-Lucent telephone system installations. Providing services such as database collection, system design, and technical programming and training. Adept at designing and programming the Alcatel-Lucent Contact Center Distribution (CCD) applications. Participated in the installation and training for over 45 customer sites, three of which involved Genesys integration. Provide stand up instruction and have trained over 5,300 end-users, train-the-trainer, and system administration courses to customers and other technicians. Skilled in technical writing and graphics skills, developed system design standards and checklists, training presentations, coursework, and end-user handouts.Our Company Services
Our services are in support of Alcatel-Lucent Omni-PCX installations by providing technical assistance, project management, systems support, data collection, end user programming, training material development, and standup instruction.
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